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Utilities are constantly looking at their operations and processes to build resilience in the aftermath of the pandemic. Firms are compelled to manage their customer expectations and demands as well as ensure the safety and security of their plant and field operations.
In energy sales, already low margins, either stagnate or reduce in highly competitive market areas, such as commodity B2B for power and gas, as well as solutions for B2C and B2B. At the same time, the pressure on the strong long-standing customer base is constantly high due to new market players. Maintaining a healthy customer portfolio and highly efficient churn management on the one hand, and massive reductions in unit costs for standard order-to-cash (O2C) processes on the other, has been a balancing act for years.
Capstone has extensive experience in working with some of the biggest utilities in the world and delivering transformational benefits. We offer innovative digital solutions that improve operational efficiency, optimize costs and increase customer satisfaction.